Do I need to call my billers and depositors to confirm the switch?

We display the status for each direct deposit in the Status column. If a switch shows as “Completed”, there’s no need to contact the biller or depositor. For switches that are marked as “Mailed” for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.

You can also call 1-800-483-6634 to speak with a representative and check the status of your switch.