Universe Silver® App FAQs

• Do I need to call my billers and depositors to confirm the switch?

  We display the status for each direct deposit in the Status column.

• How do I get started?

  Log in to the Universe Silver® Mobile App and tap "Direct Deposit" above the image of your debit card to begin the process of switching your direct deposit.

• How do I know if my payment or deposit has been switched?

  If you’d like to check on the status of your switch, please click on the “Direct Deposit” icon at the top of your screen.

• How does ClickSWITCH work?

  ClickSWITCH removes the hassle of filling out forms with your employer or contacting depositors to inform them of your new account information.

• How long will it take for me to submit a switch request?

  Submitting a switch request usually takes as little as 90 seconds!

• How long will it take for my switch to be complete?

  Once your employer or company receives the switch request, direct deposit switches typically take 5-15 business days.

• I’m having technical difficulties. Who should I contact?

  For technical support, please visit the "Submit feedback" section of the Universe Silver Mobile App and report the issue you are experiencing.

• Is ClickSWITCH secure?

  ClickSWITCH uses the latest in online encryption protection to securely gather and store your information.

• Once a switch has been submitted, when does a company receive the information?

  Switches are processed and sent out within 24 hours of the switch being submitted.

• What do I need to start my switch?

  If your employer is recognized by ClickSWITCH, all you need is the name of your employer!

• What if my employer isn't recognized by ClickSwitch?

  If your employer is not recognized by ClickSWITCH, you will need to submit information about your employer.

• What is a direct deposit?

  A direct deposit is any payment that you receive from an organization directly into your account.

• What is ClickSWITCH?

  ClickSWITCH makes it easy for you to quickly and securely switch your recurring direct deposits from your previous bank account to your Universe Silver® Deposit Account.

• When is it safe to move/remove funds from my prior account?

  We recommend keeping enough money in your previous account to cover each payment until you see a direct deposit in your Universe Silver® account.

• Which address should I use for my biller and depositor?

  A large number of employers, companies and depositors are already in our system.

• Who do I contact if I have questions?

  Please call 1-800-483-6634 to speak with a representative. You may reach us 24/7!

• Will I be notified of any switch updates?

  If you provided an email address during enrollment and have allowed alert emails, you will receive switch updates via email.